Overview
Our refund and return policy lasts 15 days. Unfortunately, after this period, we cannot offer you a full refund.
Refunds
Refunds are only possible if the delivered product is damaged. In this case, you may return it.
Once your return is received and inspected, we will send you an email to confirm receipt. We will also notify you whether your refund has been approved or rejected.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a few days.
Late or missing refunds
If you haven’t received your refund yet, please check your bank account first.
Next, contact your bank or credit card company; processing a refund can take some time.
If you have done all of this and still have not received your refund, please contact us at contact@polychaeta.fr.
Exchanges
Our products cannot be exchanged. Please verify your requirements at the time of purchase.
Returns
To return your product, please ship it to the following address: Marseille Innovation: Pole Media Belle, 37 Rue Guibal 13003, Marseille, France.
You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.
Delivery times for exchanged products may vary depending on your location.
For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
For any questions regarding refunds and returns, please contact us at contact@polychaeta.fr.